UCRM

Ubiquiti’s Complete ISP Management Platform

UCRM is a streamlined billing and customer management system with recurring invoicing, credit card processing and automated features such as suspension and CPE outage detection. Try the online demo or download it for free.

Over 2000 ISPs

trust UCRM in more than 80 countries

100% Compatible

With any network and all 3rd party HW

100% Free

No costs,
no hidden fees

UCRM is a good tool. We use it to support over 1,000 customers and are adding 150 every month. Keep up the good work!

Mark Thompson

Wilmington, DE

UCRM is a great tool for providing high quality internet to customers. Ubiquiti has done a fantastic job of making administration easier which lets me focus on my customers.

Dan Ballantyne

Colorado

UCRM lets me manage my company and network from one place. We've been using it since launch and there's no other CRM that compares.

Jim McNally

Denver, CO

UCRM lets me handle my billing and CRM flawlessly. This plus the great support from the community means we love UCRM!

Lucas Schwartz

Pembroke, KY

UCRM is cool, small and easy.

Tomas Kohut

Ostrava, Czech Republic

Really appreciating all your efforts to get this piece of software out there to the small businesses. It helps tremendously!

Nocsult Ltd

Maidenhead, UK

Customer Database

View Client Dashboard Including: Subscribed Services, Account Balances, Mapped Location, Activity logs, History of Client Notes, Documents and more.

When a problem occurs, you may easily look up the client profile to quickly identify the cause. You can see if the account is suspended due to an overdue invoice, CPE has an outage or there is high latency, etc.

Billing / Automatic Payments

  • Generate client service invoices automatically with customizable options.
  • Download or batch print all your invoices.
  • Integrated mailing feature.
  • Credit card processing included.
  • Fully configurable billing periods, tax / VAT settings, tax inclusive or exclusive pricing, etc.
  • Integrated payment gateways which enable your clients to create subscriptions easily. Including PayPal, Stripe, Authorize.Net, IPpay and MercadoPago.

Automatic Suspension

  • Set up rules to automatically suspend services due to late payment or contract expiration.
  • Automatic notifications before the due date.
  • Customizable overdue payment notice and walled garden.
  • Walled-garden for suspended clients, postpone feature, late fees and much more.

Network Monitoring / Traffic Shaping

  • Automatic alerts as soon as a device outage is detected.
  • Overview of client’s CPE latest latency, packet loss, etc.
  • Automated shaping according to client’s service plan.
  • You can shape on CPE devices or on any router.

Scheduling & Ticketing

  • Create a job, assign it to an administrator, monitor the job queue and whole job life-cycle.
  • All jobs can be exported to your own calendar or synchronized with your Google Calendar.
  • Tickets can be created from client-zone or through the IMAP inbox integration.
  • Keep history of tickets' private and public comments. Assign administrator responsible for the ticket.

Client Portal

  • UCRM provides a service portal for your customers to access directly.
  • Clients are enabled to view their active services or invoices
  • They can pay online or setup a recurring payment subscription using their credit card or a payment gateway account.

Translations & Customizations

  • UCRM has been translated into several languages thanks to the great support of our Community
  • Additionally, many customizations are enabled, such as fully editable invoice templates, client's emails or notifications.
  • We continue our development to ensure a smooth and easy usage for UCRM world-wide.

Reporting

  • Data usage monitoring.
  • Accounting reports including tax report.
  • FCC form 477 data generator
  • Automatic UCRM backups for easy migration or recovery.

API

  • UCRM provides API to import or retrieve your data.
  • API also enables you to manage shaping or suspending devices from other vendors, push a new payment from any source, etc.
  • For more details go to API documentation.

Pricing. What's that?

Sorry to disappoint you, but there's no complex pricing scheme to show here. No hidden fees, free upgrades, free support and unlimited usage. You'll have to find something else to complicate your life.

The only plan
$0.00
per month, billed annually
or $0.00 billed monthly
  • Unlimited usage
  • No hidden fees
  • Free frequent updates
  • Community support
  • Unlimited usage of plugins
  • 3rd party HW compatibility
Select this Plan

Roadmap for New UCRM Features

Feature
Detail
Status
UCRM Version
Contact Management Robust client contact management with specified purpose such as billing or promotions.
2.2.2
Translations UCRM translated into several languages.
2.3.0
Invoice Templates Define your custom template which suits you most.
2.3.0
Service Management Reactivation, deferred changes, better suspensions and late fees.
2.3.0+
FCC Reporting CSV exports feature for generating FCC reports.
2.4.0
Tax Inclusive Pricing Mode Prices of services or products can be set up with tax included.
2.4.0
Automatic HTTPS Automatic HTTPS setup using Let's Encrypt.
2.4.0
Documents Module Upload any client's document, PDF or picture.
2.4.0
Customizations Custom client attributes and notifications.
2.5.0
Scheduling Module Jobs scheduling module with Google Calendar synchronization.
2.5.0
Ticketing Ticketing module for managing client's requests.
2.6.0
In-app Upgrade Easy one-click UCRM upgrade.
2.6.0
Messaging module Mass messaging system for sending emails to a subset of WISP's clients.
2.6.0
UCRM Mobile app Mobile application for UCRM administrators.
2.7.0
2-factor authentication 2-factor authentication and other security enhancements.
2.7.0
More service features Automatic service setup fees and early-termination fees.
2.7.0
ACH Payments ACH Payments for Stripe payment gateway.
2.8.0
Self service features Pay directly from the suspension page, reactivate old service, etc.
2.8.0
Extensions for Ticketing Multiple IMAP inboxes, auto-reply, etc.
2.9.0
Service Quotes Service Quotes module with its workflow monitoring.
2.9.0
Plugins UCRM Extensions which can be created and maintained by the community.
2.10.0
Webhooks New extensibility improvements for UCRM.
2.10.0
Onboarding Improvements of initial app wizard and guides.
2.10.0
Payment Processors Further integrations of requested payment processors.
 
Improvements Improvements and extensions to the current features requested by the community.
 
UNMS Extended network management and monitoring through the UNMS integration.
 
Customer Leads Customer Leads module with its workflow monitoring.  
Inventory Hardware inventory module.  

Next In Our Scope

More features will be added as we continue to develop this tool to make your business easy to run and grow.

  • Client Zone Self Service
  • VoIP Support
  • Usage Based Billing
  • Accounting Software Integrations
  • UCRM Cloud Version
  • External connectivity and API improvements

Minimum System Requirements

Operating System*: Ubuntu 16.04+, Debian 8.4+
CPU: 64-bit (x64) processor
Memory: 2 GB RAM
Hard disk: 16 GB available disk space

* Windows and macOS not supported, use VM instead.

Official cloud solution is not yet provided.
But UCRM can be hosted on a cloud of your own with some limitations.

For questions and information, visit our Community.

Community