UCRM is a good tool. We use it to support over 1,000 customers and are adding 150 every month. Keep up the good work!
Ubiquiti’s Complete ISP Management Platform
UCRM is a streamlined billing and customer management system with recurring invoicing, credit card processing and automated features such as suspension and CPE outage detection. Try the online demo or download it for free.
Over 3000 ISPs
trust UCRM in more than 90 countries
100% Compatible
With any network and all 3rd party HW
100% Free
No costs,
no hidden fees
UCRM is a great tool for providing high quality internet to customers. Ubiquiti has done a fantastic job of making administration easier which lets me focus on my customers.
UCRM lets me manage my company and network from one place. We've been using it since launch and there's no other CRM that compares.
UCRM lets me handle my billing and CRM flawlessly. This plus the great support from the community means we love UCRM!
UCRM is cool, small and easy.
Really appreciating all your efforts to get this piece of software out there to the small businesses. It helps tremendously!
Your team is doing very good job with all your products, software and hardware. I am using UCRM and UNMS in production and loving it.. Thanks
Customer Database
View Client Dashboard Including: Subscribed Services, Account Balances, Mapped Location, Activity logs, History of Client Notes, Documents and more.
When a problem occurs, you may easily look up the client profile to quickly identify the cause. You can see if the account is suspended due to an overdue invoice, CPE has an outage or there is high latency, etc.
Billing / Automatic Payments
- Generate client service invoices automatically with customizable options.
- Download or batch print all your invoices.
- Integrated mailing feature.
- Credit card processing included.
- Fully configurable billing periods, tax / VAT settings, tax inclusive or exclusive pricing, etc.
- Integrated payment gateways which enable your clients to create subscriptions easily. Including PayPal, Stripe, Authorize.Net, IPpay and MercadoPago.
Automatic Suspension
- Set up rules to automatically suspend services due to late payment or contract expiration.
- Automatic notifications before the due date.
- Customizable overdue payment notice and walled garden.
- Walled-garden for suspended clients, postpone feature, late fees and much more.
Network Monitoring / Traffic Shaping
- Automatic alerts as soon as a device outage is detected.
- Overview of client’s CPE latest latency, packet loss, etc.
- Automated shaping according to client’s service plan.
- You can shape on CPE devices or on any router.
Scheduling & Ticketing
- Create a job, assign it to an administrator, monitor the job queue and whole job life-cycle.
- All jobs can be exported to your own calendar or synchronized with your Google Calendar.
- Tickets can be created from client-zone or through the IMAP inbox integration.
- Keep history of tickets' private and public comments. Assign administrator responsible for the ticket.
Client Portal
- UCRM provides a service portal for your customers to access directly.
- Clients are enabled to view their active services or invoices
- They can pay online or setup a recurring payment subscription using their credit card or a payment gateway account.
Translations & Customizations
- UCRM has been translated into several languages thanks to the great support of our Community
- Additionally, many customizations are enabled, such as fully editable invoice templates, client's emails or notifications.
- We continue our development to ensure a smooth and easy usage for UCRM world-wide.
Reporting
- Data usage monitoring.
- Accounting reports including tax report.
- FCC form 477 data generator
- Automatic UCRM backups for easy migration or recovery.
Plugins, API, Webhooks
- Create your own UCRM Plugin or use one of the existing ones.
- UCRM provides API to import or retrieve your data.
- API also enables you to manage shaping or suspending devices from other vendors, push a new payment from any source, etc.
- For more details go to API documentation, Plugins section
Next In Our Scope
More features will be added as we continue to develop this tool to make your business easy to run and grow.
- Client Zone Self Service
- VoIP Support
- Usage Based Billing
- Accounting Software Integrations
- UCRM Cloud Version
- External connectivity and API improvements
Minimum System Requirements
| Operating System*: | Ubuntu 16.04+, Debian 8.4+ |
|---|---|
| CPU: | 64-bit (x64) processor |
| Memory: | 2 GB RAM |
| Hard disk: | 16 GB available disk space |
* Windows and macOS not supported, use VM instead.
Official cloud solution is not yet provided.
But UCRM can be hosted on a cloud of your own with some limitations.
For questions and information, visit our Community.
Community